Frequently Asked Questions
Everything you need to know about MicoSim products, shipping, and technical support.
What kind of warranty comes with MicoSim electronics?
All MicoSim hardware comes with a standard 12-month limited warranty that covers manufacturing defects. We also offer extended protection plans at checkout for accidental damage.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Expedited shipping options via DHL or FedEx are available, reducing delivery time to 3-5 business days depending on your location.
Do you provide technical support for device setup?
Yes, every purchase includes lifetime technical support. You can access our online knowledge base, video tutorials, or contact our support team via live chat for step-by-step assistance.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.
Are MicoSim products compatible with third-party software?
Our devices are designed with open-standard compatibility. Specific software requirements are listed on each product page under the 'Technical Specifications' tab.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For high-value orders, we also offer financing through Klarna and Affirm.